A home warranty can provide peace of mind by offering coverage for major home systems and appliances — from an HVAC system to your washer.

Such a warranty can offset a part of the associated fee each time a covered item needs substitute or repairs attributable to failures or normal wear and tear.

Home warranty provider American Residential Warranty (ARW Home) gives homeowners multiple plan options, including systems and appliance-only plans and plans tailored to electronic devices and sewer lines.

Below we review ARW Home plans and coverage, limitations, optional add-ons and availability. We also include common customer complaints and a side-by-side comparison with other home warranty corporations.

Table of Contents

American Residential Warranty Overview

American Residential Warranty Services

American Residential Warranty plans and coverage

American Residential Warranty offers three essential coverage plans:

• ApplianceMax
• SystemsMax
• TotalMax

All plans have an ordinary service call fee of $100.

ARW Home’s essential plans offers coverage for the next systems and appliances:

Along with these plans, ARW offers tailored coverage for water and sewer lines and electronic devices.

The water and sewer plan covers repair expenses and excavation costs for damages attributable to wear and tear, corrosion, ground shifting, pressure failures and hidden defects.

The electronics plan covers electrical or mechanical failures attributable to normal wear and tear, power surges, defects in workmanship, and cracked screens. It includes coverage for laptops, desktops, tablets, gaming consoles (including hand-held), routers, and TVs.

Optional add ons

ARW Home also offers optional coverage for the next items:

• Pools
• Water lines
• Sewer lines
• Ultimate electronics protection (Laptops, tablets, gaming consoles, etc.)

Coverage limits

Unlike most of its competitors, American Residential Warranty doesn’t provide details about its coverage limits on its website. Although we found a sample contract online, it didn’t include information on coverage limits, which many competitors typically disclose.

Our team made multiple attempts to acquire an updated sample contract directly from ARW, nonetheless, one was not provided. We spoke to a customer support representative and in response to the agent, the corporate has a complete limit of $7,000 per contract term. Nonetheless, they didn’t provide information regarding maximum payouts per appliance or system.

What American Residential Warranty doesn’t cover

Like all home warranty corporations, American Residential Warranty has exclusions and limitations for its coverage.

American Residential Warranty plans don’t cover the next events or parts:

• Damage attributable to natural events like fire, flood, lighting, earthquake or snow

• Damage attributable to pets, animals or pest infestation

• Pre-existing conditions, defects, deficiencies or other conditions that will not be normal wear and tear

• Breakdowns, failures or stoppages attributable to sedimentary or chemical build-up

• Broken or collapsed sewer lines outside the property’s foundation

• Wi-Fi enabled thermostat, circuit breakers, condenser casings

• Fireplaces, gasoline tanks, improperly sized heating systems

• Range clocks, rotisseries, racks, handles, knobs

• Cosmetic issues similar to scratches, chipping or dents

American Residential Warranty Availability

State availability

American Residential Warranty is headquartered in Boca Raton, Florida and its services can be found in all 50 states.

Contact information

American Residential Warranty offers a 24/7 claim support line at 1-877-637-7890 or 800-863-8600 for residents of California, Iowa, Texas and Virginia. Customers may submit a claim online.

For general customer support you may reach a representative at 1-800-910-8538 Monday through Thursday from 9:00am to five:30pm EST, Friday from 9:00am to five:00pm EST, and Saturday from 8:30am to five:00pm EST.

For billing inquiries you may call at 1-877-752-6796 or 1-888-508-8886 Monday through Thursday from 8:30am to six:00pm or Friday and Saturday until 5:00pm EST.

User experience

ARW Home’s website is straightforward to navigate, with a readily accessible free quote generator. Plan pricing can also be available online, nonetheless the corporate doesn’t provide information on payout limits.

Unlike some competitors, American Residential Warranty doesn’t offer much in the way in which of educational or support resources.

American Residential Warranty Credentials

Regulatory or legal actions

As of this writing, we didn’t find any recent regulatory or legal actions filed against American Residential Warranty.

Nonetheless, it’s value noting that in 2015 American Residential Warranty was sued in a category motion alongside The Warranty Group for allegedly violating the Telephone Consumer Protection Act, including making unsolicited calls to consumers despite their phone numbers being on the Do Not Call registry.

Although our team of writers and editors try to incorporate accurate and up-to-date information on regulatory and legal actions, this information will not be complete or fully up thus far. We recommend you do your personal research for the newest information.

American Residential Warranty’s Satisfaction

Third-party rankings

• Higher Business Bureau (BBB): 1.6 out of 5 star rating average based on 220 customer reviews.

Customer complaints

American Residential Warranty has an A rating from the BBB, even though it isn’t currently accredited by the organization. In response to ARW’s profile, the corporate has 161 complaints filed against it, and 109 of those have been closed inside the last 12 months.

While we didn’t discover a pattern of complaints or significant negative reviews against ARW, there have been some common complaints regarding:

• Difficulty with billing and cancellation

• Slow or unresponsive service technicians

• Persistent emails and phone calls despite asking to be faraway from customer contact lists

The knowledge provided on this section relies on data available on the time of writing.

American Residential Warranty Comparison

There are lots of home corporations that supply similar coverage options to American Residential Warranty. Here’s the way it compares to 2 major competitors.

American Residential Warranty vs. American Home Shield

American Home Shield (AHS) offers three home warranty plans, which cover a mixture of systems and appliances. Unlike American Residential Warranty, AHS doesn’t offer system or appliance-only plans.

In comparison with American Residential Warranty, American Home Shield stands out for its high coverage caps, especially for HVAC systems and appliances.

American Home Shield plans cover as much as $5,000 for air-con and heating systems, and as much as $2,000 per covered appliance. Customers enrolled on its premium plan, ShieldPlatinum, get a maximum coverage of as much as $4,000 for all covered appliances.

As well as, American Home Shield plans include coverage for items American Residential Warranty doesn’t cover, similar to attic fans, jetted tub motors, well pumps, roof leak and water dispensers.

Read the complete American Home Shield review.

American Residential Warranty vs. Selection Home Warranty

Selection Home Warranty offers two home warranty options that cover a combination of each home systems and appliances, with prices starting at around $46.

Selection’s Basic Plan covers all major appliances and residential systems, apart from air-con, fridges, and garments dryers and washers that are only covered under its most comprehensive plans, Total Plan.

Nonetheless, Selection Home Warranty has been subject to multiple customer complaints claiming the corporate didn’t honor their contracts, and a pattern of complaints regarding unauthorized transactions after consumers cancel their service contract. Selection also has a pending government motion from the Arizona Attorney General involving allegations of fraud making false guarantees and bad-faith claim refusals.

It’s value noting, though, that while American Residential Warranty has a greater customer rating and fewer negative reviews, the corporate shouldn’t be completely transparent with its coverage limitations.

Read the complete Selection Home Warranty review

Explore other home warranty options

Check our reviews for other home warranty corporations you may consider:

How We Evaluated American Residential Warranty

Our team has reviewed home warranty corporations since 2020 and has spent 1000’s of hours researching the highest providers within the industry.

We evaluated American Residential Warranty based on the next aspects:

• Services offered: We considered warranty coverage, plan options, limitations and contrasted them to that of other home warranty providers.

• Cost: We compared plan costs and coverage to find out cost-effectiveness.

• Availability: We preferred corporations with nationwide coverage or which can be available in at the very least 30 states.

• Legal actions: We conducted searches of recent media to seek out any reports of legal or regulatory actions against the corporate.

• Customer support: We checked the corporate’s standing with BBB and evaluated customer reviews to gauge customers experience and customary complaints.

For our full methodology, try our complete guide for the Best Home Warranty Corporations.

Summary of Money’s American Residential Warranty Review

American Residential Warranty is out there in all 50 states and offers three different home warranty plans, including systems and appliance-only plans. Along with these plans, ARW offers individual plans for water and sewer lines and for electronic devices.

American Residential Warranty plans have a set service call fee of $100, which is pretty standard amongst many home warranty corporations. Nonetheless, ARW isn’t necessarily transparent about its policy payout caps.

As usual, we recommend doing all your own research and comparing offers between home warranty corporations before deciding whether or not they offer the coverage you wish.